Have you ever filed a customer complaint? Been upset when you ordered something and what you got was wrong? I’m sure lots of us have even left negative reviews on the Internet and companies’ social media pages. But this customer took it to whole new level…when he filled up an entire clay tablet laying out his grievances.
Dating back as early as 1750 BCE, a clay cuneiform tablet has a whole list of complaints written by one man called Nanni to his supplier, identified as Ea-Nasir. Apparently, Nanni had been delivered the wrong grade of copper, and had to make his thoughts known about the issue.
This is quite possibly the oldest customer complaint in history. It was recovered by archaeologists from Ur, an ancient Mesopotamian city. In his letter, the customer says tells his supplier that he is not to be messed with: “you did not do what you promised me. What do you take me for, that you treat somebody like me with such contempt…it is now up to you to restore (my money) to me in full. I will not accept here any copper from you that is not of fine quality.”
So aside from delivering the wrong type of copper, this man accuses the supplier of delays in other orders on top of being rude. This definitely seems like something worth complaining about. Would you complain if you were in Nanni’s shoes?
Read the full translation of the complaint here: https://web.archive.org/web/20150310133210/http:/anthropology.msu.edu/anp363-ss15/2015/03/05/customer-service-in-ancient-mesopotamia/
At SupplyHouse.com, we pride ourselves on customer satisfaction. You deal with real people and you’ll get real service, every time. Our friendly staff is committed to providing excellent customer service to all of our customers. No order is too big or too small, and our knowledgeable staff is always willing to help you find the exact item that you need and answer any questions you might have.